Shipping Guidelines
Welcome to Retro Remedy Co., where we craft natural tallow soaps, candles, and holistic care products with love. Below are our shipping policies to ensure your order arrives safely and on time.
Shipping Rates
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Domestic (U.S.): Free shipping on orders over $50 after discounts, automatically applied at checkout. Shipping costs for orders under $50 are calculated based on your location.
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International: Shipping costs are calculated based on your location for UPS and USPS, plus any customs fees (buyer’s responsibility).
Processing Times
- Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Custom or bulk orders may take up to 5 business days.
Shipping Methods
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UPS: Ground (2-7 days). Tracking is included with every order.
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USPS: First Class Package (2-5 days) or Priority Mail (1-3 days, cost varies). Tracking is included with every order.
- Check your email for tracking details.
Delivery Times
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Domestic: 2-7 business days after processing.
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International: 7-21 business days, depending on customs.
- Delays may occur during peak seasons (e.g., November-December); we’ll notify you if affected.
Packaging
- Products are packaged in eco-friendly packaging.
Restrictions
- We ship to most countries, but some restricted items (e.g., liquids over 4 oz) may not qualify for international shipping. Check local regulations.
- P.O. Boxes are accepted within the U.S.
Returns and Refunds
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Returns: Accepted within 14 days if unopened, in original packaging. Contact us at info@retroremedyco.com.
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Refunds: Processed within 7 business days of return receipt, minus shipping costs.
- Damaged items? Notify us within 48 hours with photos for a replacement or refund.
Contact Us
- Questions? Email info@retroremedyco.com. We’re here to help!
